FAQs
Orders & Shipping
We usually dispatch orders within 24–48 hours. Delivery timelines may vary depending on your location, but most orders across India are delivered within 3–7 working days.
Do you offer express shipping?
Yes. For express shipping requests, please contact us before placing your order.
WhatsApp: +91
How can I track my order?
Once your order is shipped, you will receive a tracking link via WhatsApp, allowing you to track your package in real time.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for orders upto ₹2900.
Is shipping free?
Yes. We offer FREE shipping on all prepaid orders above ₹699.
Can I change or cancel my order?
If your order has not been shipped, you can contact our customer support team for modifications or cancellation. Once an order has been shipped, it cannot be cancelled.
Returns & Exchanges
Do you accept returns?
Due to hygiene reasons, earrings are generally not eligible for returns unless you receive a damaged, defective, or incorrect product.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Email: hello@kaanmoni.com
WhatsApp: +91
Do you offer exchanges?
Non-Offer Products:
- Eligibility for Exchange:
Exchanges are accepted within 24 hours of receiving your order. To initiate the process, kindly email us at hello@kaanmoni.com or WhatsApp us at +91- with your order number. - Exchange Process:
- To proceed with the exchange the product (earrings or necklace) to the following address within 2 days. Ensure the product is securely packed with bubble wrap and includes the original invoice. shipping to be borne by client from both side ,
- Devart Enterprise
4C, 37A Garcha Road, Kolkata 700019, West Bengal, India.
Phone no –
- Shipping Costs:
The customer is responsible for the shipping costs when returning the product for exchange. - Exchange Outcome:
Upon receiving and inspecting the returned product, we will issue a coupon code for the value of the returned item. The coupon code will be sent within 5 business days and can be used for future purchases at your convenience.
How do refunds work?
We currently do not offer cash refunds. Instead, we provide a gift card or store credit equivalent to the value of the approved return. This can be used on future purchases at your convenience.
For complete details, please refer to our Return & Exchange Policy.
Product Information
Are your earrings lightweight?
Yes. Most of our earrings are designed to be lightweight, comfortable, and suitable for extended wear.
Are your products suitable for sensitive skin?
Many of our products are designed to be skin-friendly. However, individual skin sensitivities may vary.
Will the jewellery tarnish?
Fashion jewellery requires proper care to maintain its appearance. We recommend avoiding contact with water, perfume, lotions, and other chemicals to help preserve its shine.
How should I store my jewellery?
Store your jewellery in a dry pouch, jewellery box, or airtight container away from moisture, perfumes, and direct sunlight.
Do you restock sold-out products?
Yes. Our most-loved and bestselling styles are often restocked based on customer demand and availability.
Styling & Collections
What are Kaanmoni’s best-selling collections?
Our customers love:
Statement Jewellery
Ear Cuffs
Evening Soiree Collection
Wedding Edit Collection
Heritage Jewellery
These collections are known for their unique artistic designs, lightweight feel, and effortless styling.
Are your accessories suitable for gifing?
Yes. Our accessories make thoughtful gifts for:
Birthdays
Anniversaries
Weddings
Bridesmaids
Wedding Favours
Raksha Bandhan
Vacations
Special Occasions
Payments & Offers
What payment methods do you accept?
We accept:
UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where applicable)
Can I use multiple discount codes on one order?
Typically, only one discount code can be applied per order unless otherwise specified during a promotion.
How can I stay updated about new launches and sales?
Follow us on Instagram and join our WhatsApp updates to receive:
Early access to launches
Exclusive discounts
Sale alerts
Styling inspiration
Limited-edition collection announcements
Instagram: https://www.instagram.com/kaanmoni/
Contact & Support
How can I contact Kaanmoni?
You can reach us through:
WhatsApp: +91
Email: hello@kaanmoni.com
Instagram DM: @kaanmoni
Website Contact Form: Available on our website
What are your customer support timings?
Our customer support team is available:
Monday to Saturday
10:00 AM – 6:00 PM